Q:How to select the most suitable laser welding equipment?
A:To accurately recommend the ideal model foryou,please provide the following key information:
1.What is the material of your workpiece to be welded?(e.g.,carbon steel,stainless steel,aluminum alloy,etc.)
2.What is the welding thickness of the material?
3.What is your daily operating duration?(To match the configuration for the continuous operation stability of the equipment)
Q:After confirming the equipment model,how soon can the goods be shipped?
A:For regular orders with standard configuration: Afteer confirming the model and completing the payment, the goods can be shipped within 5-7 working days.
Q:What shouldI do ifI don't know how to operate the equipment after receiving it?
A:We will provide a full set of standardized operation support to ensure you can get started quickly:
1.Electronic user manual
2.Video-based product operation guide
3.24/7 online service to answer your questions and solve your doubts
Q:What should I do if the equipment malfunctions?
A:Kempson is committed to a comprehensive after-sales guarantee system to give you complete peace of mind:
1.All equipment comes with a 3-year full machine wvarranty.During the warranty period, for equipment failures caused by non-human factors, we will provide free original spare parts and maintenance services, with all replacement parts guaranteed to be genuine.
2.After the warranty period expires, our companyhas established after-sales service outlets in21 countries to provide you with thoughtful after-sales support.
Q:What payment methods are supported?
A:To adapt to global foreign trade cooperation sccenarios, we support a variety of safe and reliable payment methods for you to choose from according to your cooperation habits:Western Union, Telegraphic Transfer(T/T),VISA card,Letter of Credit(L/C),and online bank transfer.